Terms of service
Last updated: October 28, 2026
OVERVIEW
CARVEN GLOBAL CO., LIMITED is the operator of azunelle.com and the contracting seller for purchases from the Azunelle store brand (“Azunelle,” “we,” “us,” or “our”). Our registered office is Block D, 3/F., Hop Shi Factory Building, 22-24 Cheung Lee Street, Chai Wan, Hong Kong. Contact us at support@azunelle.com or +1 903-271-9938.
Azunelle provides this website, including all information, tools, and services available from this site to you, the user, subject to your acceptance of the terms, conditions, policies, and notices stated here.
By visiting our website or purchasing something from us, you use our “Service” and agree to be bound by these Terms of Service, including any additional terms and policies referenced here or available through hyperlinks. These Terms apply to all users of the website, including browsers, customers, merchants, and contributors of content.
Please read these Terms carefully before accessing or using our website. By accessing or using any part of the website, you agree to these Terms. If you do not agree to all of them, you may not access the website or use our Services.
We may update these Terms by posting a revised version with an updated date. Changes apply prospectively. The terms accepted when you placed an order continue to govern that order unless a change is required by law or you agree otherwise. Where required, we will provide notice or obtain consent for material changes.
Our store is hosted on Shopify Inc., which provides the e-commerce platform that allows us to sell our products and services to you.
SECTION 1 – ONLINE STORE TERMS
To place an order, you must be at least 18 years old and have legal capacity to enter into a binding contract under the laws applicable to you.
You may not use our products or Services for any illegal or unauthorized purpose, or violate any laws in your jurisdiction, including copyright laws.
You must not transmit worms, viruses, or any code of a destructive nature.
We may suspend or terminate your access to the Services if you violate these Terms.
SECTION 2 – GENERAL CONDITIONS
We reserve the right to refuse service to anyone for any lawful reason.
Content you submit to us, excluding payment information, may be transferred across networks and adapted to meet the technical requirements of those networks or devices. Payment information is handled by payment providers and transmitted using encryption.
You may not reproduce, duplicate, copy, sell, resell, or exploit any part of the Service or access to the Service without our express written permission.
The headings in these Terms are included for convenience only and do not affect their interpretation.
SECTION 3 – ACCURACY, COMPLETENESS, AND TIMELINESS OF INFORMATION
We take reasonable care to provide accurate product and store information. If an error affects an order, we will explain the issue and provide the choices and remedies required by applicable law. General editorial content does not replace the product description and contractual commitments applicable to your purchase.
This website may contain historical information, which is provided for reference and may not be current. We may modify website content at any time, but we are not obligated to update it. You are responsible for reviewing changes to our website.
SECTION 4 – MODIFICATIONS TO THE SERVICE AND PRICES
Product prices may change without notice.
We may modify or discontinue website features prospectively. This does not remove our obligations for accepted orders or your mandatory consumer rights.
To the extent permitted by applicable law, we are not liable to you or any third party for a modification, price change, suspension, or discontinuance of the Service.
SECTION 5 – PRODUCTS OR SERVICES
Some products or Services may be available exclusively online and may be offered in limited quantities. Returns and refunds are subject to our Refund Policy.
We make reasonable efforts to display product colors and images accurately. However, the appearance of a color may vary depending on your device or screen settings.
We may limit the sale of products or Services to any person, geographic region, or jurisdiction, and may limit quantities on a case-by-case basis. Product descriptions and prices may be changed at any time. We may discontinue a product at any time. Any offer for a product or Service is void where prohibited by law.
To the extent permitted by applicable law, we do not guarantee that products, Services, information, or other materials purchased or obtained through the website will meet every individual expectation, or that every error in the Service will be corrected.
SECTION 6 – ACCURACY OF BILLING AND ACCOUNT INFORMATION
We may decline or cancel an order for lawful reasons, such as stock unavailability, inability to verify payment, suspected fraud, or an error affecting the order. If we cancel an order, we will notify you and refund any amount collected for the cancelled items and associated charges as required by law. We will not charge an increased price for an accepted order without your agreement.
We may limit or prohibit orders that appear, in our reasonable judgment, to be placed by dealers, resellers, or distributors.
You agree to provide current, complete, and accurate purchase and account information. You agree to promptly update your account information, including your email address and payment details, so we can complete transactions and contact you when needed.
For more information, please review our Refund Policy.
SECTION 7 – OPTIONAL TOOLS
We may provide access to third-party tools that we do not monitor, control, or operate.
These tools are provided “as is” and “as available,” without warranties or endorsements from us. To the extent permitted by applicable law, we are not liable for issues arising from your use of optional third-party tools.
Your use of optional tools is at your own discretion. You should review and understand the terms set by the relevant third-party provider.
Any new services or features added to the website are also subject to these Terms.
SECTION 8 – THIRD-PARTY LINKS
Some content, products, or Services available through our website may include materials from third parties.
Third-party links may direct you to websites that are not affiliated with us. We are not responsible for reviewing or evaluating third-party content, products, or services, and we do not guarantee their accuracy.
To the extent permitted by applicable law, we are not responsible for harm or damages related to purchases, use of goods or services, or other transactions made through third-party websites. Review the third party’s policies and practices before entering into a transaction. Questions or complaints about third-party products should be directed to the relevant third party.
SECTION 9 – USER COMMENTS, FEEDBACK, AND OTHER SUBMISSIONS
If you send us submissions, ideas, suggestions, proposals, plans, or other materials, whether at our request or voluntarily, you grant us permission to use, edit, copy, publish, distribute, translate, and display those materials in any medium, unless prohibited by applicable law or agreed otherwise in writing.
We are not obligated to keep submissions confidential, pay compensation for them, or respond to them.
We may monitor, edit, or remove content that we reasonably consider unlawful, offensive, threatening, defamatory, obscene, infringing, or otherwise in violation of these Terms or another person’s rights.
You agree that your comments will not violate any third-party rights, contain unlawful or abusive material, or include malware that could affect the operation of the Service or a related website. You may not use a false email address, impersonate another person, or mislead us or third parties about the origin of your comments. You are responsible for the comments you submit and their accuracy.
SECTION 10 – PERSONAL INFORMATION
Your submission of personal information through the store is governed by our Privacy Policy.
SECTION 11 – ERRORS, INACCURACIES, AND OMISSIONS
Information on our website or in the Service may occasionally contain typographical errors, inaccuracies, or omissions relating to product descriptions, pricing, promotions, offers, shipping charges, transit times, or availability.
We may correct errors, update information, or cancel orders if information in the Service or on a related website is inaccurate, including after an order has been submitted, subject to applicable law and any notice or refund requirements that apply.
Except as required by law, we are not obligated to update or clarify information on the website, including pricing information. A stated update or refresh date should not be taken to mean that all website information has been modified or updated.
SECTION 12 – PROHIBITED USES
You may not use the website or its content:
(a) for any unlawful purpose; (b) to solicit others to perform or participate in unlawful acts; (c) to violate applicable laws or regulations; (d) to infringe our intellectual property rights or the rights of others; (e) to harass, abuse, insult, harm, defame, intimidate, or discriminate against others; (f) to submit false or misleading information; (g) to upload or transmit viruses or other malicious code; (h) to collect or track the personal information of others without authorization; (i) to spam, phish, scrape, or misuse the website; (j) for any obscene or unlawful purpose; or (k) to interfere with or circumvent the security features of the Service or any related website.
We may suspend or terminate your use of the Service if you violate these restrictions.
SECTION 13 – DISCLAIMER OF WARRANTIES; LIMITATION OF LIABILITY
We do not guarantee that your use of the Service will be uninterrupted, timely, secure, or error-free. We do not guarantee that results obtained through the Service will always be accurate or reliable.
We may suspend or discontinue the Service or any part of it from time to time.
To the extent permitted by applicable law, the Service and products delivered through it are provided “as is” and “as available,” without warranties or conditions of any kind, whether express or implied, including implied warranties of merchantability, fitness for a particular purpose, durability, title, and non-infringement.
To the extent permitted by applicable law, Azunelle and its directors, officers, employees, affiliates, agents, contractors, suppliers, service providers, and licensors will not be liable for indirect, incidental, punitive, special, or consequential damages, including lost profits, lost revenue, lost savings, loss of data, or replacement costs, arising from your use of the Service or any product purchased through it.
Nothing in these Terms excludes or limits liability or consumer rights that cannot be excluded or limited under applicable law. Where a limitation is not permitted, our liability will be limited to the maximum extent permitted by law.
SECTION 14 – INDEMNIFICATION
To the extent permitted by applicable law, you agree to indemnify and hold harmless Azunelle and its affiliates, officers, directors, employees, agents, contractors, suppliers, service providers, and licensors from claims or demands, including reasonable legal fees, arising from your breach of these Terms, your violation of applicable law, or your infringement of a third party’s rights.
SECTION 15 – SEVERABILITY
If any provision of these Terms is found to be unlawful, void, or unenforceable, that provision will be enforced to the fullest extent permitted by law, and the unenforceable portion will be severed. The remaining provisions will remain in effect.
SECTION 16 – TERMINATION
Obligations and liabilities incurred before termination will survive termination where required by their nature or by applicable law.
These Terms remain effective until terminated by you or us. You may stop using our Services at any time.
If we reasonably believe that you have violated these Terms, we may suspend or terminate your access to the Services, subject to applicable law. You remain responsible for amounts due up to the date of termination.
SECTION 17 – ENTIRE AGREEMENT
Our failure to exercise or enforce a right or provision of these Terms does not waive that right or provision.
These Terms and any policies or operating rules posted on this website constitute the agreement between you and us regarding your use of the Service and supersede prior agreements, communications, and proposals concerning that subject.
Any ambiguity in the interpretation of these Terms will not automatically be interpreted against either party.
SECTION 18 – GOVERNING LAW
These Terms and contracts for purchases from Azunelle are governed by the laws of the Hong Kong Special Administrative Region of the People’s Republic of China, subject to applicable conflict-of-laws rules and mandatory consumer protections. This choice of law does not deprive you of protections that cannot be excluded under the laws applicable to you, including the laws of your habitual residence where those protections apply.
The courts of the Hong Kong Special Administrative Region have non-exclusive jurisdiction over disputes arising from these Terms or purchases from Azunelle. This does not restrict any right you have under mandatory law to bring proceedings in another court with jurisdiction, including a court in your place of residence where applicable.
SECTION 19 – CHANGES TO TERMS OF SERVICE
You can review the current version of these Terms at any time on this page.
We may update these Terms by posting a revised version with an updated date. Changes apply prospectively. The terms accepted when you placed an order continue to govern that order unless a change is required by law or you agree otherwise. Where required, we will provide notice or obtain consent for material changes.
SECTION 20 – CONTACT INFORMATION
Questions about these Terms of Service should be sent to:
CARVEN GLOBAL CO., LIMITED
Registered Office Address: Block D, 3/F., Hop Shi Factory Building, 22-24 Cheung Lee Street, Chai Wan, Hong Kong Email: support@azunelle.com
Phone: +1 903-271-9938
Website: https://azunelle.com/
U.S. Return Warehouse
4801 Indio Ln, Sherman, TX 75092-4052, United States
This is a return warehouse, not our registered office. Contact us for return instructions before sending an item.
Related Policies
Read our Return & Refund Policy, Shipping & Delivery Policy, Payment Terms, Order Cancellation Policy, Legal Notice, and Privacy Policy.