Shipping & Delivery

Last Updated: October 28, 2026

Thank you for shopping with Azunelle. We aim to provide a clear and reliable delivery experience. This Shipping & Delivery Policy explains how orders are processed, shipped, tracked, and delivered.

Order Processing Time

After you place an order and your payment is confirmed, we begin preparing it for shipment. Order processing includes payment verification, product preparation, quality checks, packaging, and shipment arrangements.

Orders are usually prepared for dispatch within 72 hours after the order is placed and payment is received. Processing may take longer during busy periods or when an item is temporarily unavailable.

Shipping Costs & Estimated Delivery Time

Available shipping methods and any applicable shipping fees will be displayed at checkout before you complete your purchase.

After an order has been dispatched, estimated delivery times are:

United States and Canada: 2–4 weeks, if the item is in stock
Australia and New Zealand: 2–4 weeks, if the item is in stock
United Kingdom and Europe: 2–4 weeks, if the item is in stock
Other eligible destinations: 2–5 weeks, if the item is in stock

These are estimates, not guaranteed delivery dates. Actual delivery times may vary based on the destination, product availability, customs procedures, carrier schedules, and other circumstances.

Shipping Destinations & Fulfillment

Azunelle ships to the destinations available at checkout. Shipping availability may vary by product and location. If your destination is not available during checkout, we are unable to confirm delivery there at this time.

Orders may be fulfilled through our manufacturing, warehouse, and logistics partners. The shipping origin may vary depending on product availability and fulfillment arrangements.

Tracking Your Order

After your order has shipped, we will send a shipping confirmation email with tracking information. Tracking details may take several days to appear or update after dispatch.

You can check your shipment using the tracking information provided or through 17TRACK. If your tracking information has not updated for an extended period, please contact us at support@azunelle.com.

Shipping Delays

We make reasonable efforts to deliver orders within the estimated timeframes. Delays may occur because of customs inspections, carrier issues, weather, public holidays, transportation disruptions, or other circumstances outside our control.

If your order is delayed, contact us with your order number and we will help check its status.

Split Shipments

If your order includes multiple items, they may be shipped separately. This can happen when items are fulfilled from different locations or have different preparation times. Separate packages may have separate tracking numbers and may arrive at different times.

Changing Your Order Information

If you need to change your shipping address or other order details, email support@azunelle.com within 24 hours of placing your order. Include your order number and the requested change.

We will make reasonable efforts to help, but changes may not be possible after an order has entered processing or has shipped.

Delivery Issues

If your package is delayed or you have another delivery issue, contact us with your order number and tracking information.

If tracking shows that a package was delivered but you cannot find it, check around your delivery location and with household members, neighbors, or your local carrier. If you still cannot locate it, contact us so we can assist.

Damaged or Missing Items

If an item arrives damaged, contact us promptly, preferably within 14 days of delivery, with your order number and photographs of the item and packaging where available. This request does not limit your statutory rights or remedies.

If an item appears to be missing from your order, contact us with your order number and details of the missing item. We will review the shipment information and follow up with you.

Customs Duties & Taxes

International orders may be subject to customs duties, import taxes, or other charges imposed by the destination country. Any such charges, if applicable, are the customer’s responsibility unless otherwise stated at checkout.

Incorrect Shipping Information

Please check that your shipping address is complete and accurate before submitting your order. If you notice an error, contact us as soon as possible and within 24 hours of placing the order.

We may not be able to change an address after an order has entered processing or shipped. Azunelle cannot guarantee delivery when the address provided at checkout is incomplete or incorrect.

Contact Us

For questions about shipping, tracking, or your order, contact our customer support team:

Email: support@azunelle.com

Thank you for choosing Azunelle.

Processing Time and Transit Time

The transit estimates above begin after dispatch. The usual processing time of up to 72 hours is additional and is not included in the 2–4 week or 2–5 week transit estimates.

Return Warehouse and Customer Support

Phone: +1 903-271-9938

U.S. return warehouse: 4801 Indio Ln, Sherman, TX 75092-4052, United States. This is a return address only and does not mean that orders are dispatched from the United States. Contact us for instructions before returning items.

Your Consumer Rights

Delivery delays, requests for notice within 24 hours or 14 days, and other operational conditions in this policy do not limit mandatory consumer rights, including remedies for non-delivery or faulty goods. If we cannot fulfill your order, we will notify you and provide any refund required by law without undue delay.

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