Return & Refund Policy

Last updated: October 28, 2026

This Return & Refund Policy applies to purchases from Azunelle, operated by CARVEN GLOBAL CO., LIMITED.

1. Standard Returns

If you are not satisfied with your purchase, you may request a return within 30 days of receiving your order. Returns are free of charge when arranged through our support team. We do not charge a restocking fee for returns arranged under this policy.

For a voluntary change-of-mind return, the original delivery charge paid at checkout is normally non-refundable. This does not apply where refunding that charge is required by law, including under applicable statutory withdrawal rights or remedies for faulty, incorrect, or non-conforming goods.

2. How to Request a Return

Email support@azunelle.com within 30 days of delivery. Include your order number, the item you wish to return, and a brief description of your request. We will provide return instructions and explain the prepaid label or other arrangement that makes the return free of charge. Do not purchase return postage at your own expense without first contacting us.

Pack items securely to prevent damage in transit. Keep your proof of return and tracking details where available. Do not send broken glass until we provide safe handling and return instructions. Our process instructions do not limit statutory rights.

3. U.S. Return Warehouse

4801 Indio Ln, Sherman, TX 75092-4052, United States

This address is our U.S. return warehouse, not our company’s registered office or a walk-in retail location. Contact us for return instructions before sending an item. Do not send merchandise to our Hong Kong registered office unless we expressly instruct you to do so.

4. Damaged, Incorrect, or Missing Items

If an item arrives damaged, contact us promptly, preferably within 14 days of delivery, with your order number, a description of the issue, and photographs of the item and packaging where available. Use the subject line “DAMAGED” followed by your order number. This requested reporting period does not shorten statutory rights or remedies.

For missing items, check whether separate shipments are still in transit, then email us using the subject line “MISSING ITEM” and your order number. For incorrect items, describe what you received and provide photographs where available. We will investigate and provide an appropriate remedy, including replacement or refund as required by applicable law. You will not be required to bear return costs for faulty or incorrect goods where the law requires us to cover them.

5. Refund Processing

We will notify you when we receive and review your return and explain the outcome. Refunds are issued to the original payment method without undue delay and within any applicable legal deadline. The time for the credit to appear depends on your bank or payment provider. Where a statutory deadline applies, it takes priority over our administrative review process.

6. Promotional Orders

If a promotion has additional return terms, they will be disclosed before purchase. Promotional terms do not limit mandatory consumer rights. If no different terms were disclosed before purchase, the standard policy above applies.

7. Purchases from Other Retailers

If you purchased an item from another retailer, contact that retailer for its return process. This policy covers orders placed through azunelle.com.

8. Cancellations and Statutory Rights

For pre-shipment cancellation requests, see our Order Cancellation Policy. This return policy is additional to statutory cancellation, withdrawal, guarantee, and other consumer rights. Where applicable law grants you more favorable rights or remedies, those rights apply.

Company and Contact Information

Azunelle is operated by CARVEN GLOBAL CO., LIMITED.

Registered Office Address:
Block D, 3/F., Hop Shi Factory Building, 22-24 Cheung Lee Street, Chai Wan, Hong Kong

Email: support@azunelle.com
Phone: +1 903-271-9938
Website: https://azunelle.com/