Cancellation policy
Last updated: October 28, 2026
This policy explains cancellation and change requests for ordinary, one-time purchases from Azunelle, operated by CARVEN GLOBAL CO., LIMITED.
1. Requesting a Cancellation or Change
Email support@azunelle.com or call +1 903-271-9938 as soon as possible after ordering. Include your order number, the email address used at checkout, and whether you wish to cancel or request a specific change. For shipping-address or order-detail changes, please contact us within 24 hours of placing your order. This is a request window, not a guarantee that a change can be made.
2. Processing and Confirmation
We will check the order status and tell you whether an operational cancellation or change can be completed. We cannot guarantee changes once processing begins or after shipment. Sending an ordinary cancellation or change request does not itself confirm that the order has been cancelled or changed.
These operational conditions do not restrict statutory cancellation or withdrawal rights. Where you have such a right, its exercise is governed by applicable law and does not depend on our discretionary approval.
3. Refunds for Confirmed Cancellations
If we confirm cancellation of your entire order before shipment and payment has been collected, we will refund the amount paid for that order, including delivery charges collected for it, to the original payment method. For partial cancellations, we will explain the refund for the cancelled items and any adjustment to delivery charges, consistent with applicable law.
We will issue any required refund without undue delay and within applicable legal deadlines. The time for the credit to appear depends on your bank or payment provider.
4. Orders Already Shipped
If an order can no longer be stopped before dispatch, our Return & Refund Policy explains the return process and 30-day return request period. Contact us for instructions before sending anything back. This does not limit statutory withdrawal or other mandatory consumer rights.
5. One-Time Purchases
This policy applies to one-time purchases. Any subscription or recurring purchase option, if introduced, must disclose its billing frequency, renewal terms, and cancellation process before you agree to it. A one-time purchase does not authorize recurring charges.
Company and Contact Information
Azunelle is operated by CARVEN GLOBAL CO., LIMITED.
Registered Office Address:
Block D, 3/F., Hop Shi Factory Building, 22-24 Cheung Lee Street, Chai Wan, Hong Kong
Email: support@azunelle.com
Phone: +1 903-271-9938
Website: https://azunelle.com/
U.S. Return Warehouse
4801 Indio Ln, Sherman, TX 75092-4052, United States
This address is a return warehouse, not our registered office or a walk-in retail location. Contact us for return instructions before sending an item. The return warehouse location does not identify the shipping origin of your order.