FAQs
Last updated: October 28, 2026
1. Do I need an account to place an order?
No. You can check out as a guest. Creating an account may make future checkouts easier and allow you to view your order history and status. You can also choose to receive updates about new products and promotions.
2. What payment methods do you accept?
We accept the payment methods displayed at checkout, which may include major credit cards and PayPal. Available options may vary by location.
3. Is my online order secure?
Our store uses Shopify’s checkout platform, and payment information is handled by the payment providers available at checkout. Payment information is transmitted using encryption. We do not store your full credit card number on our servers.
4. What currency will I be charged in?
Prices are displayed in the currency applicable to your selected market or checkout. Please confirm the payment currency and final total shown at checkout before completing your purchase.
If your card or payment account uses a different currency, your bank or payment provider may apply its own exchange rate and currency conversion or international transaction fees. These fees are separate from the amount charged by Azunelle.
5. How should I enter my shipping address?
Please enter your shipping address using English or standard Roman characters so the carrier can process it. Include the recipient’s full name, street address, apartment or unit number (if applicable), city, state or region, postal code, and country. Please check the address carefully before placing your order.
6. Can I change my shipping address after placing an order?
If you need to change your shipping address, email support@azunelle.com within 24 hours of placing your order. We will try to make the change if the order has not yet been processed or dispatched. Once an order has been dispatched, we can no longer change its shipping address.
7. How long does shipping take, and how can I track my order?
Most orders are processed within 72 hours after payment is confirmed. After dispatch, estimated shipping times are:
- United States and Canada: 2–4 weeks
- Australia and New Zealand: 2–4 weeks
- United Kingdom and Europe: 2–4 weeks
- Other destinations we ship to: 2–5 weeks
These are estimates and may vary due to customs clearance, carrier delays, weather, or other circumstances. Once your order has been dispatched, we will email you tracking information. Tracking updates may take several days to appear. You can also track your package through 17TRACK.
8. What should I do if an item is missing from my order?
Some items may arrive separately. Please check your tracking information and any other packages first. If an item is still missing, email support@azunelle.com with your order number and the name of the missing item. Use the subject line MISSING ITEM.
Still have a question?
Email us at support@azunelle.com. Please include your order number if your question is about an existing order.
9. What is your return policy?
You may request a return within 30 days of receiving your order. Returns are free of charge when arranged through our support team. For voluntary change-of-mind returns, the original delivery charge is normally not refunded, except where required by law. See our Return & Refund Policy for the process and statutory-rights exceptions.
10. Can I cancel my order?
Contact us as soon as possible. We will check whether a cancellation or change can be made before dispatch and confirm the outcome. Operational limits do not restrict statutory cancellation or withdrawal rights. See our Order Cancellation Policy.
11. Where do I send returns?
Contact us for return instructions before sending an item. Our U.S. return warehouse is 4801 Indio Ln, Sherman, TX 75092-4052, United States. It is separate from our registered office in Hong Kong and does not indicate where orders ship from.
12. Who operates Azunelle and how can I contact you?
Azunelle is operated by CARVEN GLOBAL CO., LIMITED. Registered office: Block D, 3/F., Hop Shi Factory Building, 22-24 Cheung Lee Street, Chai Wan, Hong Kong. Email: support@azunelle.com. Phone: +1 903-271-9938.
The 24-hour request window for address changes does not restrict mandatory consumer rights. Delivery estimates start after dispatch and exclude the usual processing time of up to 72 hours.