Privacy policy
Last updated: October 28, 2026
This Privacy Policy explains how CARVEN GLOBAL CO., LIMITED, doing business as Azunelle (“Azunelle,” “we,” “us,” or “our”), collects, uses, and shares personal information when you visit or make a purchase from azunelle.com (the “Site”).
CARVEN GLOBAL CO., LIMITED is the data controller, and the data user for the purposes of Hong Kong’s Personal Data (Privacy) Ordinance, for the personal information processed in operating the Azunelle store, subject to the independent responsibilities of service providers described below.
Registered Office Address: Block D, 3/F., Hop Shi Factory Building, 22-24 Cheung Lee Street, Chai Wan, Hong Kong
Email: support@azunelle.com
1. Personal Information We Collect
We may collect the following types of personal information when you use the Site:
• Information you provide: When you place or attempt to place an order, create an account where available, or contact us, we may collect your name, email address, billing address, shipping address, order details, and the information you include in your message.
• Telephone number: We may collect a telephone number if you provide one during checkout or if it is needed to fulfill or deliver your order.
• Payment information: Payments are processed through the payment providers available at checkout. Those providers handle payment information according to their own privacy and security practices.
• Device and browsing information: When you visit the Site, we may automatically collect information such as your IP address, browser type, device information, time zone, cookie information, pages or products viewed, referring websites or search terms, and how you interact with the Site.
We collect information directly from you, automatically through your use of the Site, and from service providers that support our store and order fulfillment.
When this Privacy Policy refers to “Personal Information,” it means the information described above and other information you provide when communicating with us.
2. How We Use Personal Information
We may use Personal Information to:
• Process and fulfill orders, process payments, arrange shipping, and provide order confirmations, tracking information, and updates.
• Respond to customer service inquiries and communicate with you about your orders.
• Review orders for potential fraud, misuse, or security risks.
• Operate, maintain, and improve the Site, our products, and the shopping experience.
• Understand how visitors use the Site and evaluate the performance of analytics or marketing activities where those tools are enabled.
• Send marketing communications or show advertisements where permitted by law and consistent with your preferences.
• Comply with legal obligations and protect our rights, customers, and business.
3. Cookies and Similar Technologies
We and our service providers may use cookies, pixels, tags, and similar technologies to keep the Site working, remember preferences, understand Site traffic, support analytics, and measure or deliver advertising where enabled.
Use the Cookie preferences control in our website footer to review or change cookie consent choices. You can also use your browser settings to block or delete cookies, although this may affect site features. For requests concerning the sale or sharing of personal information or targeted advertising, visit Your Privacy Choices or email support@azunelle.com.
Where required by applicable law, we will request consent before using non-essential cookies or similar technologies.
4. How We Share Personal Information
We may share Personal Information with service providers that help us operate our business and fulfill orders. Depending on the services used by our store, these providers may include:
• Shopify, which hosts and operates our online store.
• Payment providers, which process payments.
• Shipping, fulfillment, or manufacturing partners, which help prepare and deliver orders.
• Analytics or advertising providers, where those services are enabled on the Site.
These providers may process information according to their own privacy policies and the services they provide to us. They may be located in countries other than the country where you live.
We may also disclose Personal Information when required by law, in response to valid legal requests, or when reasonably necessary to protect our rights, customers, or business.
We do not sell Personal Information for monetary consideration. However, some disclosures to advertising partners may be considered “selling,” “sharing,” or targeted advertising under certain U.S. state privacy laws.
5. Analytics and Advertising
Where enabled, analytics services may help us understand how visitors use the Site. Advertising services may help us measure advertising performance or show advertisements that may be more relevant to your interests.
These services may use cookies, pixels, or similar technologies to collect information about your activity on the Site and, depending on the service, other websites or applications. You can use the privacy controls made available on the Site to manage certain advertising-related choices.
6. U.S. State Privacy Rights and Global Privacy Control
Depending on where you live and whether the relevant law applies, you may have the right to request access to, correction of, or deletion of certain Personal Information. You may also have the right to opt out of certain processing for targeted advertising or the sale or sharing of Personal Information.
To submit a privacy request, email support@azunelle.com and describe your request. We may need to verify your identity before responding.
Where required by applicable law, we will treat a Global Privacy Control (GPC) signal as a request to opt out of activities that may be considered a sale or sharing of Personal Information, or targeted advertising, for the device and browser that sent the signal.
7. European Privacy Rights
If you are located in the European Economic Area, the United Kingdom, or Switzerland, applicable data protection laws may provide you with rights to request access to, correction of, or deletion of your Personal Information; to restrict or object to certain processing; to request portability of certain information; and to withdraw consent where processing is based on consent.
Depending on the purpose, we process Personal Information to fulfill orders and provide services, to comply with legal obligations, to pursue legitimate interests such as fraud prevention and Site improvement, and, where required, with your consent.
You may also have the right to lodge a complaint with your local data protection authority. To exercise a privacy right or ask a question, contact us at support@azunelle.com.
Where Personal Information is transferred internationally, we will use applicable transfer mechanisms or safeguards where required by law.
8. Data Retention
We retain Personal Information for as long as reasonably necessary to fulfill the purposes described in this Privacy Policy, maintain business and transaction records, resolve disputes, and comply with legal, tax, accounting, or other obligations. How long we retain information depends on the type of information and the reason it was collected.
9. Data Security
We use reasonable administrative, technical, and organizational safeguards designed to protect Personal Information. No method of transmission or electronic storage is completely secure, but we take reasonable steps to protect the information entrusted to us.
If a security incident requires notification under applicable law, we will notify affected individuals and relevant authorities as required.
10. Do Not Track
Some browsers offer a “Do Not Track” setting. Because there is no consistent industry standard for responding to these signals, the Site may not change its data collection practices when it receives a Do Not Track signal.
Where required by applicable law, we will honor recognized opt-out preference signals such as Global Privacy Control as described above.
11. Marketing Emails
Where permitted by law, we may send marketing emails in accordance with your preferences and any required consent. You can unsubscribe using the link in a marketing email. Even if you unsubscribe from marketing messages, we may still send non-promotional communications about your orders, customer service requests, or other transactions.
12. Children’s Privacy
The Site is not intended for individuals under the age of 18, and we do not knowingly collect Personal Information from individuals under 18. If you believe a person under 18 has provided Personal Information to us, contact us at support@azunelle.com so we can review the request.
13. Changes to This Privacy Policy
We may update this Privacy Policy from time to time to reflect changes to our practices or for operational, legal, or regulatory reasons. The updated version will be posted on this page with a revised “Last updated” date.
14. Contact Us
For questions about this Privacy Policy, our privacy practices, or a privacy request, contact us at:
CARVEN GLOBAL CO., LIMITED
Registered Office Address: Block D, 3/F., Hop Shi Factory Building, 22-24 Cheung Lee Street, Chai Wan, Hong Kong
Email: support@azunelle.com
CARVEN GLOBAL CO., LIMITED is the data controller for the Azunelle store. Phone: +1 903-271-9938. Website: https://azunelle.com/.
15. Hong Kong Privacy Rights
Under Hong Kong’s Personal Data (Privacy) Ordinance, you may request access to and correction of your personal data, subject to applicable requirements and exemptions. Send your request to support@azunelle.com or our registered office stated above. We may ask for information reasonably necessary to verify your identity and locate the relevant records. We will respond within the applicable statutory timeframe.
We use personal data for direct marketing only with the notification and consent required by applicable law. You may ask us to stop using your personal data for direct marketing at any time, without charge, by contacting us or using an unsubscribe link. You may raise a privacy concern with the Hong Kong Privacy Commissioner for Personal Data at www.pcpd.org.hk.
16. Shopify and International Processing
Our store is hosted by Shopify. Shopify and other service providers may process personal information in Hong Kong and other countries, including locations outside your country of residence, to provide the services described in this policy. Where required, we apply appropriate safeguards for international transfers.
Where Shopify Network Intelligence and related enhanced services are enabled, Shopify may use personal information from interactions with our store together with information from interactions with Shopify and other merchants to provide and improve those services, including personalization and advertising, subject to applicable law and your privacy choices. For Shopify’s own processing and rights controls, see the Shopify Consumer Privacy Policy and Shopify Privacy Portal.