Contact Us

Last updated: October 28, 2026

CONTACT AZUNELLE

We welcome questions about our glassware and are here to help with orders placed through azunelle.com.

Whether you need information before purchasing or assistance after your order has arrived, please contact us by email or phone.

Customer Support: support@azunelle.com

PRODUCT ENQUIRIES

If you would like more information about a product, please include its name or a link to the product page.

You can ask about available specifications, package contents, care instructions, or suitability for a particular use.

Please contact us before ordering if information important to your purchase is not listed. Do not assume that all designs have the same capacity, material, dimensions, or care requirements.

HELP WITH AN EXISTING ORDER

To help us locate your purchase, please include:

Your order number
The email address used at checkout
A clear description of your question or request
Relevant photographs, if your enquiry concerns an item or its packaging

Please do not send full payment card numbers, card security codes, passwords, or one-time verification codes by email.

ORDER CHANGES AND CANCELLATION REQUESTS

If you need to change your shipping address or other order details, please email us within 24 hours of placing your order.

Include your order number and the correct information.

For cancellation requests, contact us as soon as possible.

We will check the status of your order and confirm whether your request can be accommodated. Sending a request does not mean that a change or cancellation has been completed.

Changes or cancellations may not be possible once an order has entered processing or has shipped.

SHIPPING AND TRACKING

If your order has shipped, please check the tracking information in your shipping confirmation email.

Tracking details may take several days to appear or update after dispatch. Orders containing multiple items may arrive in separate packages.

If you need help with a delivery, email us with your order number and tracking number, if available.

For processing times, estimated delivery times, shipping charges, and customs information, please review our Shipping & Delivery Policy.

DAMAGED ITEMS

If an item arrives damaged, please contact us promptly, preferably within 14 days of delivery, so we can investigate. This reporting request does not limit statutory rights or remedies.

Use the email subject line: DAMAGED — [Your Order Number]

Include a description of the issue and clear photographs of the item and its packaging, where available.

We will review the information and advise you on the next steps under our Return & Refund Policy.

MISSING OR INCORRECT ITEMS

If an item appears to be missing, first check whether your order has separate shipment or tracking information.

If you still need assistance, email us with your order number and the name of the missing or incorrect item.

For missing items, use the subject line: MISSING ITEM — [Your Order Number]

For incorrect items, include photographs of what you received so we can review the issue.

RETURNS AND REFUNDS

To request a return, please email us within 30 days of receiving your order and identify the item you wish to return.

Please review our Return & Refund Policy for the applicable conditions, including any terms disclosed for promotional purchases.

Wait for our instructions before sending an item back. Our support team will provide the relevant return instructions and, where applicable, a return label.

Our registered company address below should not be used for returns unless we specifically instruct you to do so.

HOW WE HANDLE ENQUIRIES

Email and phone are our customer support channels. For written requests and order details, email is recommended. Response times may vary with enquiry volume and the information needed to investigate your request.

Response times may vary with enquiry volume and the information needed to investigate your request.

For an ongoing enquiry, please reply to the same email thread so the relevant order details and previous messages stay together.

Please check your spam or junk folder if you are expecting a reply from us.

PRIVACY ENQUIRIES

For questions about how your personal information is handled, or to submit a privacy-related request, email:

support@azunelle.com

Use the subject line: PRIVACY REQUEST

Please describe your request. We may need additional information to verify your identity before completing it.

U.S. Return Warehouse

4801 Indio Ln, Sherman, TX 75092-4052, United States

This address is a return warehouse, not our registered office or a walk-in retail location. Contact us for return instructions before sending an item.

Statutory Rights

Our requested 24-hour timeframe for order-detail changes and return-handling instructions do not restrict any statutory cancellation, withdrawal, return, or other mandatory consumer rights.

Please review our Order Cancellation Policy.

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